Is The Lucky Stone a legitimate business?
Yes. The Lucky Stone is operated by EPHC Clothing Shop, a DTI-registered and BIR-registered business in the Philippines. We are committed to providing authentic products and excellent customer service.
Do you have a physical store?
Yes! We have a showroom where you can view our collections in person.
📍 Showroom Address
The Lucky Stone
80 C.M. Recto, Parang, Marikina City, Philippines
We recommend sending us a message before your visit to confirm showroom hours and product availability.
Are your gemstones authentic?
Yes. We carefully source authentic natural gemstones for our bracelets. Since gemstones are naturally formed, each stone has unique colors, patterns, and inclusions, making every bracelet one of a kind.
Do you provide a gemstone certificate?
No. We do not provide individual gemstone certificates. However, we stand behind the authenticity of our gemstones. Please refer to our Our Authenticity Promise for complete details.
What materials do you use?
Our bracelets are handcrafted using:
- Authentic natural gemstones
- Gold-plated stainless steel hardware
- Premium cubic zirconia accents (where applicable)
- High-quality stretch cord for comfort and durability
Are your bracelets handmade?
Yes. Every bracelet is individually handcrafted with attention to detail and carefully inspected before it is shipped.
Do you cleanse and energize the bracelets?
Yes. Before every bracelet is packaged, we carefully cleanse and energize it. When your bracelet arrives, we invite you to take a quiet moment to set your personal intention before wearing it.
How do I choose the correct bracelet size?
Please refer to our Bracelet Size Guide before placing your order. If you accidentally order the wrong size, we offer size exchanges for unused bracelets. Return and replacement shipping fees will be shouldered by the customer.
How should I care for my bracelet?
Avoid exposure to soaps, lotions, perfumes, bleach, and other harsh chemicals. Remove your bracelet before swimming, bathing, or exercising, and store it in a dry place when not in use.
What is your return and refund policy?
Returns are accepted for damaged, defective, or incorrect items. Refunds are also available for eligible undeliverable orders after investigation. Please see our Return & Refund Policy for full details.
Do you ship nationwide?
Yes. We ship nationwide across the Philippines. Shipping fees and delivery times vary depending on your location.
How can I contact you?
You may visit our showroom or reach us through our Facebook page, Instagram, email, or website contact form. We're always happy to assist you.