Shipping Policy

At The Lucky Stone, we carefully handcraft, inspect, and package every bracelet to ensure it arrives safely and beautifully.

Shipping Partners

We ship orders through our trusted delivery partners:

• LBC Express – Nationwide shipping across the Philippines
• Lalamove – Same-day or scheduled deliveries (selected areas only)

The courier used will depend on your location and the shipping option selected during checkout.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.
• During peak seasons, holidays, or promotional events, processing times may be slightly longer.
• Once your order has been shipped, you will receive a tracking number or booking details.

Estimated Delivery Time

LBC Express

• Metro Manila: 1–3 business days
• Luzon: 2–5 business days
• Visayas & Mindanao: 3–7 business days

Lalamove

• Same-day or scheduled delivery, depending on your location and availability.

Delivery times are estimates and may vary due to weather conditions, holidays, courier operations, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on your delivery address, package size, and the selected courier. The applicable shipping fee will be displayed during checkout.

Delivery Address

Please ensure that your shipping address, contact number, and recipient's name are accurate before placing your order.

The Lucky Stone is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, unavailable recipient, or failure to receive the package, the order may be returned to us.

Redelivery may be arranged, and the customer will be responsible for any additional shipping charges.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will coordinate with the courier to investigate the shipment. Resolutions, including replacement or refund, will be subject to the outcome of the courier's investigation and our Return & Refund Policy.

Order Tracking

Once your order has been shipped, we will send your tracking number or Lalamove booking details via your preferred contact method so you can monitor your delivery.

Need Assistance?

For questions regarding your shipment, please contact us through our website or our social media channels. Our team will be happy to assist you with your order.