At The Lucky Stone, every bracelet is carefully handcrafted and inspected before it is shipped. If there is an issue with your order, we're here to help.
Returns
We accept returns only under the following circumstances:
- You received a damaged item.
- You received the wrong item.
- You received an item with a manufacturing defect or one that is unfit for use.
To request a return, please contact us within 7 days of receiving your order and provide:
- Your order number
- Clear photos or videos of the item and packaging
- A brief description of the issue
Returned items must be unused, in their original condition, and include the original packaging.
Bracelet Size Exchange
If you ordered the incorrect bracelet size, we are happy to replace it, provided the bracelet is unused, in its original condition, and returned with its original packaging.
The customer is responsible for both the return shipping fee and the shipping fee for the replacement bracelet.
Refunds
Refunds are only issued in the following situations:
1. Undeliverable Orders
If your order is confirmed by the courier as undeliverable and is returned to us, we will conduct an investigation with the courier. If the investigation confirms that the order could not be delivered through no fault of the customer, we will issue a refund or offer a replacement.
Shipping fees may not be refundable unless the courier is determined to be at fault.
2. Approved Returns
If your returned item is approved after inspection because it is damaged, defective, or the wrong item was sent, you may choose either:
- A full refund, or
- A replacement item (subject to availability).
Refunds will be processed using the original payment method within 7–14 business days after the returned item has been received and approved.
Non-Returnable & Non-Refundable Items
The following are not eligible for return or refund:
- Change of mind
- Normal variations in natural gemstones, including color, patterns, and inclusions, as each stone is unique
- Normal wear and tear
- Damage caused by misuse, improper care, accidents, or unauthorized repairs
Contact Us
If you need assistance with your order, please contact our customer support team with your order number and photos of the item. We will be happy to assist you and work toward a fair resolution.